AlphaPet Return Policy

Shipping & Delivery

Upon successful checkout, you will receive an email confirmation with your order number. Shipping typically takes 9-12 business days, and our standard processing time is 1-3 business days, excluding holidays and high-volume periods. Thank you for your patience. Once dispatched, tracking details will be emailed to you.

 

Returns & Exchanges

AlphaPet accepts returns within 2 days of receiving your order. To initiate a return or exchange, please contact our customer support at [contact.alphapetshop@gmail.com.](mailto:contact.alphapetshop@gmail.com.) All returns must comply with our Return Policy.

 

Can I Cancel or Modify My Order?

Orders may be canceled or modified within 24 hours of placement, provided the items have not begun processing or shipping. Please contact customer support immediately for assistance.

 

Returns Policy

Order which are eligible for return should be in condition to be resold. If the product is defect, it will be eligible for an exchanged. If a product is assembled, it would not be eligible for return.

 

AlphaPet Shop Terms and Conditions

Terms of Use

These Terms and Conditions govern your use of AlphaPet, located at https://alphapet.com.au/. By accessing our website, purchasing products, or engaging with our services, you agree to abide by these Terms. Please review them carefully.

We reserve the right to modify or update our Terms at any time. Continued use of our website after changes implies acceptance of the revised Terms.

 

Billing & Account Information

We reserve the right to limit or cancel orders. You agree to provide accurate, up-to-date billing and shipping information. We may contact you if we encounter issues processing your order.

 

Accuracy of Information

Information on AlphaPet is provided for general reference. We make every effort to ensure accuracy but are not responsible for errors or omissions. Information is subject to change without notice, and it is your responsibility to verify the latest details.

 

Pricing and Products

Prices and product availability are subject to change without notice. We strive to accurately represent our products but cannot guarantee exact color or texture due to differences in screen displays.

 

Errors, Inaccuracies, and Omissions

Occasionally, there may be errors in pricing, descriptions, or availability. AlphaPet reserves the right to correct these errors and update or cancel orders accordingly.

 

Prohibited Uses

You may not use AlphaPet for illegal purposes or to distribute harmful or discriminatory content. Violation of these rules will result in termination of your access.

 

Intellectual Property Rights

All content on AlphaPet is owned by us or licensed to us and is protected by intellectual property laws. Content is provided for personal, non-commercial use only and must not be copied, distributed, or exploited without our written permission.

 

Limitation of Liability

AlphaPet is provided “as-is” and “as-available” without warranties of any kind. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products.

 

Entire Agreement

These Terms represent the full agreement between you and AlphaPet, superseding all previous agreements. Ambiguities in these Terms shall not be construed against AlphaPet.